– Volta 40: Wi-Fi Access Points, Routers, Phones, and other small devices.
– Volta 500: Smartphones, Tablets, Wi-Fi Routers, TVs, DStv, Laptops, and more.
– Volta 700X: Smartphones, Wi-Fi Routers, Drones, Bluetooth Speakers, Laptops, and more.

Yes, all Portable UPS devices can remain plugged in to charge when electricity is available.

Yes, all Portable UPS devices (Volta 40, Volta 500, and Volta 700X) can charge and discharge simultaneously.

Your Portable UPS will automatically take over and power connected devices during load shedding.

Delivery typically takes up to 10 working days from the acceptance of your order and receipt of upfront payment, depending on your delivery address.

– Volta 40: Portable UPS, charging cables, necessary ports/adapters.
– Volta 500: Portable UPS, charging cables, adapters, power cables. User manual is available via the customer portal or email.
– Volta 700X: Portable UPS, charging cables, adapters, power cables. User manual is available via the customer portal or email.

– Volta 40: Not waterproof.
– Volta 500: Not waterproof.
– Volta 700X: Water-resistant but not waterproof. Keep it in a dry environment for optimal performance.

The Depth of Discharge (DOD) is 10%.

At the end of the contract period, it will automatically continue on a month-to-month basis. A buy-out option is available if you wish to purchase the device outright. Alternatively, the device remains the property of Stage Zero and must be returned if the contract is canceled at the end of the contract period.

The UPS must be returned to Stage Zero or we will facilitate its collection. Charges may apply for non-working devices or damages.

You can cancel with 30 days’ notice via the Customer Portal or Call Centre.
After the contract period: No penalty, but courier fees for returns apply.
Before the contract period ends: A R250 cancellation fee (incl. VAT) and courier fees apply.

– Customer Zone: https://customer.stagezero.co.za/login
– Support Email: support@stagezero.co.za
– Support Tel: 0871625000

Stage Zero is responsible for ensuring your device works. Contact our support team via the customer portal or call center, and we’ll arrange a replacement if the fault is not due to misuse or neglect.

– Customer Zone: https://customer.stagezero.co.za/login
– Support Email: support@stagezero.co.za
– Support Tel: 0871625000

We only require a copy of your ID. We will use this to verify your identity and run a credit check. We may require additional information like a SELFIE or 3 month’s bank statement should either of these checks fail automation.

Solar and backup systems dramatically reduce electricity bills by harnessing free solar energy and storing excess power for later use. With rising energy prices, your savings increase yearly. No deposit or installation fees make switching to solar cost-effective.

Our Savings, Backup, and Backup & Solar contracts are month-to-month with a 3-month cancellation notice.

Yes, a COC is required before the installation can take place. The contractor will issue a supplementary COC, covering the scope of work done, after the installation of the Solar solution is complete.

After your order is placed:
– We verify your information and perform a feasibility assessment.
– Once approved, the required equipment is reserved.
– We apply to your municipality for permission to install the system.
– Upon approval, our contractor schedules an installation appointment and issues a COC after completing the installation.
– A professional engineer inspects and approves the installation.

During outages, the backup battery automatically powers essential loads like lighting, refrigeration, and charging devices, ensuring uninterrupted energy without manual intervention.

Yes! Solar and Backup solutions provide power from solar panels during daytime hours or battery backups during outages.

Yes! You can track consumption, production analytics, money saved, and live energy flows in our Customer Portal or App.
Visit Customer Zone: https://customer.stagezero.co.za/login
Download App: https://stagezero.co.za/download-the-app/

Yes, our mobile app or Customer Zone lets you monitor your system in real time. Track energy production, usage, and battery storage while adjusting settings to maximize savings and efficiency.
Visit Customer Zone: https://customer.stagezero.co.za/login
Download App: https://stagezero.co.za/download-the-app/

Yes! Our solutions are 100% flexible. Customers can upgrade or downgrade their solutions via the Customer Portal (https://customer.stagezero.co.za/login) or by contacting our Sales team at 0871625010 or sales@stagezero.co.za.

Stage Zero fully manages and maintains your solution, ensuring optimal performance.

Customers are required to insure the Stage Zero system during the contract period.

Stage Zero handles panel cleaning as part of our managed service. If we detect reduced panel performance, we’ll schedule a team to clean and maintain them.

Yes, you’ll still receive a bill from your energy distributor for energy consumed from the grid and fixed charges. However, with Stage Zero solutions, your monthly bill will be significantly reduced, often resulting in net savings even after rental costs.

The monthly rental is billed in advance on the 27th or the last day of the month, depending on the option selected. Pro-rata billing applies in the first month upon installation of a fixed device.

Installation typically takes 1–2 days after municipal approval and site assessment, depending on system complexity.

Contact our support team for assistance. We’ll troubleshoot and resolve issues as part of our fully managed service.
– Support Email: support@stagezero.co.za
– Support Tel: 0871625000

If you’re on a subscription contract, the Solar & Backup equipment remains the property of Stage Zero and must be returned at the end of the contract. However, outright purchase options are available if you prefer to own the equipment. Please contact our sales team at 0871625010 or sales@stagezero.co.za. for more details.

We offer affordable, flexible solar and backup rentals with no surprises. We take care of local authority applications, the monitoring, maintenance, and upkeep of your system and provide 24/7 support to ensure you enjoy affordable, reliable, and uninterrupted power.

There are no upfront costs for SSEG, however there is a delivery fee and a month’s deposit for portable products

A copy of your contract and full record of your order will be e-mailed to you upon confirmation of your order. You can also access a copy of your contract in the Stage Zero Customer Portal or request a copy from the Stage Zero Support Call Centre.

– Customer Zone: https://customer.stagezero.co.za/login
– Support Email: support@stagezero.co.za
– Support Tel: 0871625000

Yes, the client is responsible for insuring the products.

Your Business Partner number can be found on your Municipal Invoice.

Your Municipal rates account number can be found on your Municipal Invoice.

To calculate how long your electronics will run on our systems:

1. Add up the total combined Watts of all your electronic devices.
2. Convert the total Watts to kilowatts (kW) by dividing by 1,000.
3. Divide the battery capacity (in kWh) by the combined kW of your devices.

Example:

– Devices: A Wi-Fi router (15 Watts) and a laptop (60 Watts).
– Combined Watts: 15 + 60 = 75 Watts.
– Convert to kW: 75 ÷ 1,000 = 0.075 kW.
– Battery Capacity: 1.2 kWh.
– Runtime Calculation: 1.2 ÷ 0.075 = 16 hours.

So, in this example, the system will power the router and laptop for approximately 16 hours.

Alternatively, you can request assistance from one of our sales specialists or use our calculator for an exact estimate.

Yes, credit checks are performed before orders are confirmed.

SOC, or State of Charge, is basically how full your battery is. It’s shown as a percentage that represents the current amount of energy in your battery compared to its total capacity.

The SOC setting lets you choose how much you want to charge your battery from the grid. By setting a higher SOC, you ensure that your battery has enough charge to protect you from grid outage or load shedding. Setting a lower SOC can help you increase your savings on your electricity bills.

You can manage your battery’s SOC by choosing one of three options in our Customer Zone: Max Savings, Intermediate, or Max Protection. While our system automatically adjusts to help you optimize these settings, you can switch between them anytime to see what works best for your home.

We support all roof types at no additional cost, except for asbestos or thatch roofs.

Yes, tenants can apply for Stage Zero solutions.

The monthly rental is billed in advance on the 27th or the last day of the month, depending on the option selected. Pro-rata billing applies in the first month upon installation of a fixed device. Your debit order will be collected on the 27th or the last day of the month depending on the date you have selected

No problem! Your contract can either be ceded assigned to the new owner or you can log a cancellation request via the Customer Portal. A cancellation/decommission charge will apply.

You can contact our call centre 24/7 or log a ticket via the Customer Portal.
– Customer Zone: https://customer.stagezero.co.za/login
– Support Email: support@stagezero.co.za
– Support Tel: 0871625000

You are contractually obliged to pay by debit order on the 27th of each month, however payment on the last day of the month is also an option.

No, only your ID document is required to place the order. The ID number is used to verify your identification and conduct a credit check. Based on the outcome of the credit check, bank statements may be required at a later stage.

Yes, services will be suspended.

You may log a query on the portal directly or send an e-mail to accounts@stagezero.co.za

Invoices and statements will be sent to you after the first invoice once services go live and then monthly after the main bill run on the 27th of each month.

You may log your request on the portal or send a request to accounts@stagezero.co.za, a member of the accounts or sales team will make contact with you to process this request.